Iowa Office of Consumer Affairs
The Office of Consumer Affairs, or OCA for short, is a federally-funded program that exists in every state. It was created over 20 years ago to provide a voice within state governments for people with serious mental illness and parents of children with behavioral disorders. NAMI Iowa is the program manager in Iowa, working closely with the Department of Human Services. We hear from people all over the state, primarily by phone and email, about individual and institutional problems and challenges. We also receive inquiries through our 13 affiliates. We provide the best resources and referrals possible and document all interactions. We have a statewide advisory committee made up of peers and parents that meets regularly and provides feedback. Finally, we provide education, awareness and training opportunities through our website, social media and in-person gatherings.